A Managed Service Provider or MSP is, at its essence, an outsourced IT provider. Historically, these types of services were utilized primarily by very small organizations that had no dedicated technical staff or as very specialized subject matter experts/solution providers for highly technical and specialized solutions.
However, the contemporary MSP value proposal has gotten much broader as network complexity and the requirement to utilize technology has become more pervasive in all aspects of the economy regardless of company size or specialty.
Today's MSPs can directly support end users, act as escalation points for existing technology teams, leverage vendor relationships in a VAR (Value Added Reseller) capacity, act as a "middle-man" support structure for Saas, IaaS, etc. offerings like O365, AWS, etc. or countless other roles to help customers achieve exceptional returns on technology investments.
Number of sensitive records breached every minute
Companies that experienced ransomware in 2017
Average cost per hour of downtime for SMBs
Companies that file for bankruptcy after a 10+ day outage
Bluebonnet Technologies is a San Antonio, TX based managed service provider specializing in corporate IT management and support for organizations in regulated industries like healthcare, financial services, legal services and government. We offer a wide array of services to support most aspects of any company but the real differentiator for Bluebonnet is not WHAT we do for business but rather HOW we do business. We pride ourselves on doing a few things different:
With a long history in the IT space and a dedication to staying at the bleeding edge of today's offerings, if your company relies on it, we support it!
Chances are nobody in your organization has more access to your sensitive data or more direct control over your ability to do business than your IT support structure. We take that responsibility very seriously and pride ourselves on always acting as a technology fiduciary to guarantee your success.
One of the most pervasive complaints in IT today is the response time. We typically have a response to you within 15 minutes and have either already resolved the issue or are working it by the time you get that response.
Technology should be a force multiplier not a burden. We work with your existing IT support staff to make sure that when you need to use a technology resource, it just works and is hands off from a user perspective.
We represent far lower cost, far less liability, far more expertise and equal or greater availability than trying to bring all of your technology support in-house. Additionally, we never take a day off!
At the end of the day, our primary goal is to ensure your company can do business successfully. The fact that you're able to do so with lower overhead and higher confidence than any alternative is just a bonus!
All of our assurances are only as good as the resulting perception from our customers and team members. Here's what they have to say:
“ Bluebonnet has been there for our company when nobody else was. We are a small clinic in rural America and not only did Bluebonnet Technologies always show a sense of urgency to resolve our issues, but they were also empathetic to our patients' experience and went out of their way to improve it. I can't speak highly enough of Bryan and his team and will a customer forever! ”
CEO - COMMUNITY COOPERATIVE CLINIC